Privacy PolicyLast updated [17/6/2026]
At Safe Harbour Minds, we are committed to protecting your privacy in accordance with the Australian Privacy Principles. This policy outlines how we manage personal information collected through our website. Our site is designed for public access; you can browse our resources and book Mental Health First Aid courses without ever needing to create a user account or maintain a personal profile.

1) Information we collect
We only collect personal data that is necessary for our functions or activities. This may include:
Contact details: Your name, email address, and phone number provided during inquiries or bookings.
Course registration: Details regarding the specific Mental Health First Aid training you select and any relevant participant notes.
Payment information: Financial transactions are handled by our secure payment provider (Square). We do not store credit card numbers or CVV codes on our systems.
Technical data: IP addresses and browser types collected for site performance monitoring and security.

2) Data collection methods
Personal information is collected directly from you when you:
Complete an inquiry form on our website.Register and pay for a Mental Health First Aid course.Interact with our site using standard cookies for essential functionality.

3) Purpose of collection
Your data is used exclusively to:
Facilitate your course enrollment and certification.Deliver essential communications regarding your booking or training schedule.Process secure payments and maintain financial records.Ensure our website remains secure and functions correctly for all visitors.

4) Secure Payments
All transactions are processed through Square and the Wix secure checkout environment. Safe Harbour Minds does not have access to your full payment card details.

5) Cookies and Site Analytics
We utilise cookies to improve your browsing experience and analyse site traffic via tools like Google Analytics. You can browse our content freely, and you may manage your cookie preferences through your browser settings or our on-site banner.

6) Disclosure of information
We do not sell or rent user information. Data may be shared with:
Accreditation bodies solely for course certification purposes.Payment processors to finalise your course booking.Legal authorities should it be required under Australian law.

7) Data Security
We take reasonable steps to safeguard your information from unauthorised access, loss, or misuse. Our site utilizes HTTPS encryption to protect data during transmission.

8) Retention
Personal information is only retained for as long as necessary to fulfill our service obligations to you or to meet Australian legal and tax record-keeping requirements.

9) Your Rights
You have the right to access, update, or request the deletion of your personal information. Since we do not use member accounts, please contact us directly for any data inquiries.

10) Contact Us
For questions regarding your privacy at Safe Harbour Minds, please contact us:
Email: info@safeharbourminds.com.au